Privacy Policy

We are committed to protecting your privacy and will only collect, use and share personal information as needed to run KrishiMotto and as allowed by applicable law.

1. Who this policy covers

This policy explains how GramTarang Technologies Private Limited (“KrishiMotto”, “we”, “us”) handles personal information when you use the KrishiMotto app, this website, and the Krishiaadhar platform at krishiaadhar.gramtarang.org. It applies to farmers, agri-experts, warehouse partners, lending partners and anyone else who uses the platform.

Personal information means information that identifies you, or could reasonably identify you — for example your name, mobile number, location, or account activity. Please read it with our Terms & Conditions.

2. Information we collect

We collect only what we need to provide the service. Depending on how you use KrishiMotto, that can include:

• Account details — name, mobile number, one-time passwords used to verify it, email if you give one, and your language preference.
• Farm details — field boundaries you map, acreage, location, season, crop, booking notes and photos you upload.
• Service records — crop calendars, crop-health and soil reports, expert visit notes, and questions you ask KrishiMotto AI.
• Storage and receipts — storage requests, declared and weighed quantities, warehouse allocation, digitised receipt references and verification status.
• Credit details — when you apply, the lender you choose, amount and tenure, pledged collateral, identity verification, bank details for disbursement, and the lender’s decision.
• Payments — order reference, amount, status and time. Payments are handled by our payment partner. We do not store your full card details, UPI PIN or similar credentials.
• Device and usage — app version, basic diagnostics, log data and IP address, used to keep the service secure and working.
• Storage sensors — where a warehouse bay is monitored, readings such as temperature and humidity linked to the produce you have stored.

You do not have to give us information, but if you don’t, we may not be able to create your account or complete a booking, storage or credit request.

3. Why we collect it

We use personal information to:

• create and manage your account, including sign-in and support;
• deliver the services you book, such as advisory, field visits, spraying and lab reports;
• take and reconcile payments;
• record crop intake, issue and verify digitised receipts;
• pass a credit application, with the evidence you submit, to the lender you choose;
• show storage conditions against a pledged receipt;
• prevent fraud, misuse and unauthorised access;
• meet legal duties, including tax, audit and identity checks where they apply;
• understand how the product is used, using aggregated or de-identified information where we can.

We do not sell your personal information. We do not use it for third-party advertising.

4. Who we share it with

We share personal information only where it is needed to provide the service, where you ask us to, or where the law requires it.

• Warehouse partners receive the name, contact, crop and quantity details they need to accept and store produce.
• Lending partners receive your application, identity check, bank details, receipt and related storage information only when you pledge a receipt to them.
• Agri-experts and service providers receive the field, crop and booking details they need to do the work.
• Payment, identity and hosting providers process information under contract, and only for the purpose we give them.
• Authorities where a law, court order or fraud investigation requires it.

Receipt status may be anchored using an identifier and a cryptographic hash, not your name, identity number or bank details. A trust-deed QR on stored produce can be scanned to check that receipt’s status. Information written to a public blockchain cannot be deleted later.

Partners who receive your information handle it under their own obligations. If you need something changed in their records, contact them as well as us.

5. Storage and security

We keep records electronically, with access limited to people who need it for their role. We use sign-in checks, encryption in transit, and access controls. Payment credentials and identity documents are handled by the specialist providers for those services, not stored in full by us.

No system is perfectly secure. Keep your phone locked, do not share one-time passwords, and tell us straight away if you think someone else is using your account.

6. How long we keep it

We keep personal information only for as long as we need it for the purpose we collected it, or for as long as the law requires.

• Account information is kept while your account is open, then deleted when you ask us to close it, subject to the exceptions below.
• Payment, storage and receipt records are kept for the accounting and audit period required by law.
• Identity and credit records are kept for the period required for those checks.
• Technical logs are kept for a shorter period, generally up to 12 months.
• Blockchain records that have already been written cannot be removed.

7. Your rights

You can ask us to:

• give you a copy of the personal information we hold about you;
• correct information that is wrong or out of date;
• delete your information and close your account;
• stop a use of your information that depends on your consent.

Write to privacy@krishimotto.app. We may ask you to confirm your identity before we act. If we cannot do what you ask, we will tell you why. If you are not satisfied, you can raise it with us and then with the relevant authority in India.

8. Deleting your account

You can request deletion on the Delete account page, or by emailing privacy@krishimotto.app.

After we verify the request, we delete your profile, mapped fields, bookings, advisory outputs and conversations held in our systems, normally within 30 days.

We may have to keep some records for a time:

• if produce is still in storage, a receipt is pledged, or a credit facility is still open — those need to be settled first;
• if the law requires us to keep tax, audit or identity records;
• if a warehouse or lender already holds information under their own records;
• if a record has already been anchored on a blockchain. Those entries use identifiers and hashes, not your personal details, and cannot be erased.

9. Cookies and links

This website may use cookies to remember basic settings and to understand how the site is used. You can block cookies in your browser. Some parts of the site may then not work as expected.

Our site and app may link to other websites. Those sites have their own privacy practices, and this policy does not cover them.

10. Children

KrishiMotto is for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has registered, contact us and we will delete that account.

11. Changes

We may update this policy as the platform changes. The date at the top of this page will change when we do. If a change is important, we will also tell you in the app or by another reasonable means.

12. Contact

Questions about this policy, or a request to access, correct or delete your information:

GramTarang Technologies Private Limited
KrishiMotto™
B-107, KSR Pleasant Valley, Madhavadhara,
Visakhapatnam, Andhra Pradesh 530018, India
Privacy: privacy@krishimotto.app
General: md@thegttech.com

We aim to acknowledge a privacy complaint within 48 hours and to resolve it as soon as we reasonably can.